Returns: Returns are not accepted except in the case of mis-representation or material defect. We inspect all items carefully prior to shipping to insure that problems do not arise. WE ARE NOT RESPONSIBLE FOR DAMAGE THAT OCCURS IN SHIPPING. This is why we require insurance. No disbursements are made until after a claim is filed and completed in the case of loss or damage in transit. Shipping fees are not refundable.
Layaway: Layaway/Hold is available on some items. Terms are negotiated on an individual basis and require a minimum of 20% initial deposit and balance to be paid as agreed in a timely manner. Canceled or defaulted layaway/hold are subject to forfeiture of deposit. This is not negotiable. Breach of the terms of any layaway/hold forfeits any deposit given unless a case is made that The Global Knomad finds acceptable and reasonable. This is completely at our discretion so please contact us well in advance should you need to adjust payment terms. Never assume anything. We are running a business not a charity.
Special Orders: Special orders, or customized, or engraved goods are not refundable or returnable.